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This is the Speaking Email
Deluxe, frequently asked questions page.
Q: Does Speaking
Email Deluxe work with Internet connection sharing or LAN connections or
similar.
A: Yes, Microsoft Internet connection sharing is
fully compatible with Speaking Email Deluxe. The main thing to remember
is, if your normal email program works over your ICS or LAN, then
Speaking Email Deluxe will too. You don't need to set any proxy settings
etc. this is just like a standard email program and uses just the same
communication methods.
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Q: Will Speaking
Email Deluxe work with AOL?
A: Technically NO it wont, but
click
here to see the AOL users page and learn how you can make it work
with AOL.
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Q: I have ordered
the CD ROM version of Speaking Email Deluxe, but it still says that it's
an unregistered version.
A: This is normal. When you ordered the CD ROM
version of Speaking Email Deluxe, you will have been sent an email with
unlocking instructions which will make your copy of Speaking Email
Deluxe a FULL version. You must use this unlocking email even when you
get the CD ROM version from UK Software.
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Q: Will Speaking Email
Deluxe work with MSN and HOTMAIL accounts
A: We aren't sure at the moment whether it will
work with MSN accounts, but we are aware that HOTMAIL users can pay a
fee to Microsoft to enable POP3 access to their accounts. To be honest,
you would be better off getting a Yahoo account, which is free to use
POP3 with.
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Q: How do I get
POP3 mail from my Yahoo.com account?
A: Log in to your Yahoo account has you normally
would via the web. Now click on the Options link which is in the list to
the left hand site. Once you have clicked on Options, then you need to
click on POP access and Forwarding which is now in the middle of main
page. In this window, select the section that says Web and Pop access
and select the text at the bottom of the page which says Text messages
only (not the HTML option!). Now click on Submit. Yahoo will now show
you all you need to know to configure Speaking Email Deluxe. Just go in
to the Settings tab on Speaking Email Deluxe, go to the bottom section
which is all about POP3 settings and enter the details you have in the
same boxes. Your password is the password you use to log in to Yahoo.com
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Q: Why do I keep
getting an 'ERROR 52, socket write error?'
A: Many people email me asking me why they are
getting this error. This could mean one of the following, Your POP3
password is incorrect, your POP3 server address is incorrect, your POP3
username is incorrect or your POP3 account is being used by another
program. Please try the following.
Start up your normal email program, now
create/add a new email account. Use the EXACT same details that you are
using in Speaking Email Deluxe to set up the POP3 account in your normal
email program.
Now try to check your account with your email
program. Does it check it? the answer is probably NO, which means you
are entering something incorrectly. Please DOUBLE and TRIPLE check your
server settings and more importantly, you POP3 password, then try again.
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Q: How do I
find my POP3 account settings from Outlook Express?
A: Start Outlook Express, then click on 'Tools'
from the tool bar at the top. Select 'Accounts' from the drop down list
that appears.
You will now see an Internet Accounts window
appear. Click on the 'MAIL' tab in this new window to show your email
accounts list.
Locate the entry in the list that has (default)
by it and DOUBLE CLICK IT.
A new window show come up. In here, click on the
'Servers' tab at the top. You should now see your POP3 information.
This is what you need, Write down what is
written in the Incoming mail (POP3) box and also write down what is
written in the Outgoing mail (SMTP) box.
Also write down what is written in the 'Account
Name' box. You won't be able to see your password, so you will need to
remember what you password is.
Now go in to the Settings tab (right hand side)
of Speaking Email Deluxe. Near the bottom of this window, you will
see 'POP3 account settings'.
In the Friendly name box, enter any text you
want, that refers to this email account. e.g. 'My email'.
In the POP3 server box, enter the Incoming Mail
(POP3) text that you wrote down from Outlook Express.
In the POP3 User Name box, enter the text you
wrote down from the 'Account Name' box of Outlook Express.
In the POP3 password box, you will need to enter
your POP3 password. You will need to either remember this password, or
telephone your ISP and ask them for a new one because you have forgotten
your old one.
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Q: The on line logger doesn't seem to be working, what's wrong?
A: The online logger will ONLY WORK if you are using a Dial Up
Connection. If you have select the 'Permanent connection' option in
settings, then the logger won't work. This is because when you have a
DSL or Cable modem connection which is always on, the logger would just
keep on logging, hour upon hour.
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Q: I always get the message 'cannot connect the
email engine, you could have problems checking for e-mail. then:
Error:-71 see attach not called'. How can I fix this?
A: You need to delete a file from your computer.
Do a search (in windows) for a file called see32.dll
You
probably get TWO version of the file appear in the search window. You
need to delete the file that IS NOT 71KB in size. If you are unsure,
then just delete the OLDEST file which is probably in c:\windows\system
This
should solve your problem.
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Q: When
setting up Speaking Email Deluxe, it asks for all kinds of account
information. Can you give me an example of what to enter?
A:
Start up Speaking Email Deluxe and then click on the 'SETTINGS' tab at
the right hand side. Near the bottom of
the new window, you will see 4 text entry boxes asking for Friendly
name, POP3 server, POP3 Username and POP3 password.
In
the Friendly Name box, you can enter anything you like. This will be
spoken to you when the character is telling you what email you have
waiting. E.g. You have 3 messages waiting on FRIENDLY NAME
In
the POP3 server box, you need to enter the address or IP address of your
ISP's POP3 server. It could look something like pop3.myisp.net or
mail.myisp.net In the POP3 user name box,
you need to enter your login or user name that you use to get your
email. This is quite often the same username or login name that you use
when you are dialing up to your ISP. In
the POP3 password box, you need to enter the password that you use to
get your email. As above, this is quite often the same password that you
use to login to your ISP.
Click
here to learn how to get all of these settings from Outlook express
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Q: Can I use Norton
Internet Security or Norton Personal Firewall with Speaking Email
Deluxe? A: Yes, just follow these
instructions. Go in to the
Settings window of Speaking Email Deluxe. Now select a new account
number which doesn't have anything in it. (remember the shareware
version only allows 2 account to be checked.
In the friendly name box, just enter any name you wish to associate this
email account with. It doesn't matter what you enter here.
In the POP3 server box, enter 127.0.01
in the POP3 user name box, enter your POP3 user name followed by a
forward slash and then your POP3 server address. So if your user name
was adrian and your POP3 server address was pop3.myisp.net then you
would enter adrian/pop3.myisp.net
In the POP3 password box, just enter your normal POP3 password.
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Q: Can
Speaking Email Deluxe work with POP3 servers that require a secure (SSL)
connection, or authorisation enabled. A:
No, at the moment you can't set Speaking Email Deluxe to work with
secure POP3 servers or servers that need authorisation.
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Q: Since downloading an
update, I get the error 'Unexpected error' What do I do now?
A:
This is a problem with the MsAgent core file. Here is a work around to
get you going. Perform a search using windows for the following file
(make sure ALL MsAgent programs are NOT RUNNING) 'agentctl.dll'
. When the search has completed, you should see at least 1
file showing. now DELETE all instances of agentctl.dll
When
you have done this, go to the installation folder for Speaking Email
Deluxe, c:\program files\speaking email
deluxe and DOUBLE CLICK the file called agent.exe. This will RE INSTALL
the MsAgent core files and should fix the error you are getting.
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Q:
I
get this error on screen some times, Max (or another name) is not
listening, Speech input is not available in English
A: RIGHT
click the character and choose 'Alter Character Properties'. Now click on the
Speech Input tab at the top of the new window.
In here, UN
CHECK the box that says 'Characters listen for input'.
The reason you get this message is because you
don't have a Speech Recognition Engine installed. If you want to
download a free Speech Recognition engine then
Click Here to connect to the Microsoft download site. The download
is approx. 6MB in size. UK Speaking Clock does support speech
recognition but it is not essential or required.
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Q: My speaking
character does not have any sound effects, please tell me how to turn
them on. A: First of all not all
characters have sound effects. E.g. Max doesn't have sound effects but
Merlin does. Turn turn the sound effects
on, make sure that the 'Characters sound effects enabled' option in the
Character tab of Speaking Email Deluxe is ENABLED. If it is enabled and
you still don't have sound effects then try this.
Go
in to the Character tab of Speaking Email Deluxe. Now look for a button
at the right hand top, just below the TEST button. It will say Click
here to alter *character's* properties. Click on the button and the
MsAgent character window will appear. In here go to the 'Output'
tab and make sure that the 'Play character sound effects' option is
ENABLED.
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